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Whatever2018's avatar
Whatever2018
New member | Level 2
6 years ago

How can I completely disable Smart Sync?

How can I completely, 100%, disable Smart Sync so that Dropbox will always download all of my files? The settings I have found all apply to NEW files and seem to have no impact on old files. What...
Account Settings
Desktop
FAQ
Sync
  • Walter's avatar
    Walter
    6 years ago

    Hey there Whatever2018 - how are you today?

    I'm sorry to hear you would like to opt out of Smart Sync. Depending on the account you're on now you can do it following the steps mentioned below:  

    Individuals that no longer wish to use Smart Sync can do so with the steps found in the following Help Center article: 

    https://www.​​dropbox.com/help/desktop-web/filesystem-integration#optout

     If you're the Admin of a Dropbox for Business team and you'd like to opt all members of your Dropbox Business team out of Smart Sync, I'd also suggest to see the following Help Center article specifically under the section "Dropbox Business team admins: how to opt out your whole team from the system extension":  

    https://www.dropbox.com/help/desktop-web/filesystem-integration#optout

    Also note that some of your team members may have connected a work and personal account. If you opt out your team from the system extension, team members won't be able to use Smart Sync on any personal devices (or personal accounts) where they're also signed in to their Business account.

    I hope this information helps and please keep me posted on your progress!

Laurent R.5's avatar
Laurent R.5
New member | Level 2
4 years ago

We need a *simple* way to disable SmartSync.

 

This is a very confusing feature and I had to help friends and family to disable it entirely on new installs.

Pushing a feature people never asked for  without an easy way to disable it is the best way to antagonize your users.

 

Right now the workaround for new installs is to open the "Dropbox App" and find an hidden setting on the top folder to set smartsync to local. I'm not even sure as I'm typing this as on my system I disabled it all the way and I'm scared of enabling it back.

 

Give us the option to disable smartsync, or even better, to get the barebone original dropbox sync-only feature, without all the rest.

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