Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

casian1's avatar
casian1
New member | Level 2
5 months ago
Solved

How can I make sure my files sync locally on my Windows desktop app?

I have a new PC and downloaded Windows PC app - I see all of my folders and files on my PC so all appears to be good.  My issue is that my historic files have not downloaded to my PC which means th...
desktop
sync
Windows
  • casian1's avatar
    casian1
    5 months ago

    Thanks Walter - after searching for a solution for a couple of days , finally found one this morning. Checking available offline in the APP itself was not enough - I had to go into each folder on my hard drive and right click the dropbox icon and then check "available offline" - as soon as I did this all of the folders started to sync as desired. All good now

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey casian1 - sorry to hear you're having issues with this.

 

Could you please clarify your device's OS version, and the status and version of the Dropbox desktop app as shown in your system tray?

 

Have you taken a look at your syncing settings in the app's preferences?

 

Let me know more and we'll take it from there.

casian1's avatar
casian1
New member | Level 2
5 months ago

Thanks Walter - after searching for a solution for a couple of days , finally found one this morning. Checking available offline in the APP itself was not enough - I had to go into each folder on my hard drive and right click the dropbox icon and then check "available offline" - as soon as I did this all of the folders started to sync as desired. All good now

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Glad to hear it's sorted now and thanks for keeping me in the loop too casian1 

     

    See you around the Community and take care! 

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi casian1 , I am glad to hear you got you got all your folders synced to your preferences. I'm Theresa, one of the Community Managers here at Dropbox and I'd personally love to learn more about how you use Dropbox overall, if you have any interest in sharing? I'm really interested in people's workflows so I can find any helpful tips we can share with you or the internal teams! 😀

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 months ago
    casian1 wrote:

    Checking available offline in the APP itself was not enough

    For future reference, that setting doesn't effect the files that have already synced to your computer. It's only for new files that are added to your account from other sources (another linked device, the website, etc.).

     

    When set to Online, any new files that sync down to the computer would sync down as Online-only. When set to Offline, any new files that sync down to the computer would sync down as Available offline.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions