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Forum Discussion
How to return all files to offline?
I was having sync troubles so to save hard drive space I went to App/Preferences/Manage and selected all to be online. According to the app “…saves hard drive space. Files will still appear on your computer…”. But now the list is empty, and I can't figure how to return them to offline.
Dropbox is not behaving according to your help files. All files sync but the online/offline/sync icons are not working, all files are either completely on my computer or not.
(Backup works ok, the files sync but are completely on my computer - but that's how Backup works.)
I have tried: Fresh install - restart - force quit in Activity Monitor - restarted Finder - no solution.
- Walter
Dropbox Staff
Hey @ReReDouble - sorry to hear you're having issues with this.
Could you please clarify your computer's exact OS version and the version and current status of the Dropbox desktop app as shown in your menu bar?
If you can include a screenshot of how the files in your Dropbox folder appear on your end, I'd appreciate it.
Thanks!
Mac Mojave
"Everything is Up to Date"
App v214.3.5170
I have another computer with Dropbox working fine - it behaves as expected: I choose Manage Hard Drive and check the files and they then have a little cloud by them.
------ maybe unrelated, maybe not ----
Ps I notice there are three entries for Dropbox in my System Preferences/ notifications settings. It gives no indication of versions, and all three are the same.
I can't upload a picture of that here for some reason, here's a link to the picture if that works: [link removed so as to protect the daily limit for data sharing]
It was already unchecked. And your link took me to the same installer I used before - same version of the app. Can I search for a version number earlier than 214.3.5170?
I just reinstalled in case - exactly the same app.
PS calling the installer Dropbox.app could cause people to mistakenly drag to (Mac) Applications folder thinking it's the app rather than an installer. Best to rename it DropboxInstaller.app
That looks good! I apologize I will be swamped for the next couple days but will install asap and check back with you. Thank you sooo much for your help!
I installed the older, stable version 213.4.4597, quit, signed out/in - now my files are synching, and on my hard drive all files are 0 bytes. But there are still no icons.
PS I wish there was a link to backups folder somewhere on the dropbox home page - I'm doing this to help a couple tech-challenged friends, and I know I'll get calls about "where is file xyz?"
Are there no longer icon indicators for files in version 213.4.4597? Maybe I'm expecting something that no longer exists. (If so, change your help files!!!)
Here's the finder - the folders all have Zero byte files. The "GoogleDrive" folders are not syncd to Google Drive, I just copied them to have some big folders to mess with. I'm doing this to helps a couple of other people with the same problem as well, so I know I'm not alone.
Oops I think you meant this:
- Nancy
Thanks for that! Can you please select the “Make available offline” option from the menu and let me know what happens then?
