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jerry1995's avatar
jerry1995
Explorer | Level 3
2 years ago
Solved

How to stop Dropbox creating folders for backup

For some time, every time I create a new file on my MacBook using Microsoft software that I save to my Dropbox, the computer automatically creates the file (e.g. a document) and a separate folder wit...
Create
desktop
Mac
  • Megan's avatar
    Megan
    2 years ago

    Hi TS13, can you also clarify the Dropbox version you're using on your end, just to ensure you're not using a Beta version?

     

    You can find this by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse there. 

     

    If you could also attach a few screenshots of an example duplicated folder, that'd be amazing, so that we can have a visual too. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey jerry1995, thanks for reaching out to the Dropbox Community.

 

Dropbox doesn't really have the ability to create files in other locations of your computer.

 

If you close the Dropbox app completely, does the issue persist?

 

Keep me posted!

jerry1995's avatar
jerry1995
Explorer | Level 3
2 years ago

thanks Hannah. Well, when I use "Save As", say, in Microsoft Word, and specify my dropbox folder as the place to save the file, I then see both the file I created and a separate folder that contains a backup copy of the same file. Something is causing that. Thanks. Tom

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi jerry1995, sorry to jump in here! 

     

    Could you send me a screenshot, in order to have a visual of this too? 

    • TS13's avatar
      TS13
      Explorer | Level 3
      2 years ago

      i have the same problem.  A fix would help.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey there, TS13, let's jump right into this! 

         

        Could you just confirm your device's exact OS version and the version and status of the desktop app as shown in your system tray?

         

        When did you notice this behavior?

         

        Keep me posted, and we'll take it from there!

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