Learn how to make the most out of the Dropbox Community here 💙.
Learn how to make the most out of the Dropbox Community here 💙.
Hi TS13, can you also clarify the Dropbox version you're using on your end, just to ensure you're not using a Beta version?
You can find this by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse there.
If you could also attach a few screenshots of an example duplicated folder, that'd be amazing, so that we can have a visual too.
thanks Hannah. Well, when I use "Save As", say, in Microsoft Word, and specify my dropbox folder as the place to save the file, I then see both the file I created and a separate folder that contains a backup copy of the same file. Something is causing that. Thanks. Tom
Hi jerry1995, sorry to jump in here!
Could you send me a screenshot, in order to have a visual of this too?
i have the same problem. A fix would help.
Hey there, TS13, let's jump right into this!
Could you just confirm your device's exact OS version and the version and status of the desktop app as shown in your system tray?
When did you notice this behavior?
Keep me posted, and we'll take it from there!
Mac OS Monterey Version 12.6
Dropbox Status says "Your files are up to date".
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!