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eryxie's avatar
eryxie
Explorer | Level 4
3 years ago

I can’t save a video from Dropbox to my gallery.

I used my computer to upload a mp4 file that I recorded, after uploading it to drop box, I wanted to save it to my IPhone X gallery. I can’t really save it, all I see is “Couldn’t save. Sorry, this t...
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  • strigimusic's avatar
    strigimusic
    3 years ago

    I found something that worked! I wanted to come on and share my findings. I was having this issue recently and it was driving me bananas. If you're encountering this issue and you're using Adobe Premiere (like me), try exporting HEVC (H.265) instead of H.264, even though H.264 tends to be more compatible, for some reason, the iPhone just really loves the high efficiency codec. I'm not sure if this is a space/storage issue or not (I don't think so because the day before I used a very very long [over 2GB] H.264 video and it worked great) [I have an iPhone 12 Pro Max btw]. I'm starting to surmise that this is an aspect ratio issue. Square videos and 9:16 videos seem to not like H.264 on iPhone as much. I don't have an issue with 1080p though. 

Elixir's avatar
Elixir
Star | Level 19
3 years ago

Hi eryxie, are you using the latest version of Dropbox app? I can save .mp4 files by clicking the Share menu → Export file → Save video. 

  • eryxie's avatar
    eryxie
    Explorer | Level 4
    3 years ago
    Yes. I downloaded the app yesterday just to save the video so I’m pretty sure it’s the latest ver.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hey eryxie - sorry to jump in here, but could you send us a screenshot of the exact error you're getting?

      Also, have you made sure that you have enough space on your device to export this file?

      Keep us posted!

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