We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Mhmd Hakam
7 months agoExplorer | Level 3
I can't activate Dropbox Backup on my new Mac
Hi Team,
i have a company Dropbox account, on my old laptop i did put automatic backup for my desktop, so bascially everything i put on my desktop backs up directly which was very convenient, now i was given a new laptop, and when i installed Dropbox on my new laptop using the same username, it is not giving me the option to choose Automatic back up anymore, see below image, i unlinked Dropbox from my old laptop, and i have all the old files online on Dropbox, so the files are safe but i would like to do back up my new desktop automatically just like how it use to be.
Hi again Mhmd Hakam, and sorry for any delays. I see you mentioned in the beginning that you’re part of a Business team.
Can you check with your team admin (in case you’re not one yourself), if they’ve disabled the Dropbox Backup feature for the whole team? Here’s how they can double check this on their end.
- JayDropbox Staff
Hi Mhmd Hakam, thanks for bringing this to our attention.
Could you confirm the exact version of the OS and the Dropbox desktop application that you're running on your machine?
This will help me to assist further!
- Mhmd HakamExplorer | Level 3
hi Jay
thanks for the prompt reply,
The IOS version is "Mac Sonoma 14.4.1"
Dropbox version is "198.3.7448"
Thanks,
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!