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Mrmatte's avatar
Mrmatte
New member | Level 1
5 days ago

I can't open Word files from Dropbox on iOS

Hello .. Suddenly i cant open my files from dropbox, it worked as usual yesterday, but after a couple of hours i couldnt open any file at all so i can edit in word. A new window popped up and said so...
Microsoft Office
Mobile
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  • Nancy's avatar
    Nancy
    5 days ago

    Mrmatte, have you made sure that Dropbox is added as a storage location on your iOS device? If not, you can do this the following way: 

    1. Navigate to the Word app
    2. Tap the account icon in the top left corner
    3. Tap 'Storage Accounts'
    4. Add your Dropbox account

    Let me know if that helps at all.

Mrmatte's avatar
Mrmatte
New member | Level 1
5 days ago

I did not, Ive had it installed for a while.. The issue started randomly yesterday.

Even if i have Ondedrive installed it does not make a difference, it opens up through word it seems, it happens when i install microsoft office 🤔

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 days ago

    Mrmatte, have you made sure that Dropbox is added as a storage location on your iOS device? If not, you can do this the following way: 

    1. Navigate to the Word app
    2. Tap the account icon in the top left corner
    3. Tap 'Storage Accounts'
    4. Add your Dropbox account

    Let me know if that helps at all.

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