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Mrmatte's avatar
Mrmatte
New member | Level 1
8 days ago

I can't open Word files from Dropbox on iOS

Hello .. Suddenly i cant open my files from dropbox, it worked as usual yesterday, but after a couple of hours i couldnt open any file at all so i can edit in word. A new window popped up and said so...
Microsoft Office
Mobile
Preview
  • Nancy's avatar
    Nancy
    8 days ago

    Mrmatte, have you made sure that Dropbox is added as a storage location on your iOS device? If not, you can do this the following way: 

    1. Navigate to the Word app
    2. Tap the account icon in the top left corner
    3. Tap 'Storage Accounts'
    4. Add your Dropbox account

    Let me know if that helps at all.

Mrmatte's avatar
Mrmatte
New member | Level 1
4 days ago

I installed the Microsoft Office (365) app again, and tried this out.

I have all the apps installed again, did as u recommended, and now everything works again thank you for your help!

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    Glad to hear that did the trick for you, Mrmatte! Don’t hesitate to give me a nudge, if you need something else.

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    17 hours ago

    Hi Mrmatte  and welcome to the Dropbox Community! 😊 I’m so happy to hear that our amazing Nancy got your Word files working again on your iPhone and iPad. 📂📲

    I’m Theresa, a Community Manager here at Dropbox HQ, and I love hearing how our members use Dropbox💡✨. We also have some great groups in the Community where you can connect, share tips, or learn tricks to boost productivity. 🚀

    I’d love to hear how you use Dropbox if you’re open to sharing 🤗 👨‍💻

    T 😼(Dropbox Community Manager)

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