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Mrmatte's avatar
Mrmatte
New member | Level 1
8 days ago

I can't open Word files from Dropbox on iOS

Hello .. Suddenly i cant open my files from dropbox, it worked as usual yesterday, but after a couple of hours i couldnt open any file at all so i can edit in word. A new window popped up and said so...
Microsoft Office
Mobile
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  • Nancy's avatar
    Nancy
    8 days ago

    Mrmatte, have you made sure that Dropbox is added as a storage location on your iOS device? If not, you can do this the following way: 

    1. Navigate to the Word app
    2. Tap the account icon in the top left corner
    3. Tap 'Storage Accounts'
    4. Add your Dropbox account

    Let me know if that helps at all.

Mrmatte's avatar
Mrmatte
New member | Level 1

I installed the Microsoft Office (365) app again, and tried this out.

I have all the apps installed again, did as u recommended, and now everything works again thank you for your help!

 

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 days ago

Glad to hear that did the trick for you, Mrmatte! Don’t hesitate to give me a nudge, if you need something else.

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