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Adrien B.1's avatar
Adrien B.1
Helpful | Level 6
6 years ago

I have a syncing issue due to my VPN settings. Can you help?

Hi ! It's been 2 weeks (I think) that dropbox doesn't sync when any of my VPN server are off.   I don't use any weird VPN client, I just set a regular VPN, in the Win10 settings panel. Adding the...
Desktop
Dropbox Capture
Sync
Windows
  • Adrien B.1's avatar
    Adrien B.1
    6 years ago


    Found it !

    I tried to cut the firewall and the antivirus : KO
    I tried to connect using my phone as a hotspot : OK
    I tried to reboot my router : KO
    (There is a firewall inside, but it was disabled)

    Then... I changed the DNS. I was using the official ones, that came from my internet provider's router.
    Turned to 9.9.9.9 and 8.8.8.8, and turn firewall/antivirus back on : OK !!

    Seems like it was my internet provider's fault.
    Maybe the router manufacturer, I don't know who's in charge of the default DNS settings.

    I'm on Red-by-SFR, by the way. That's a major internet provider, here in France.
    Hope that is a temporary issue, or a more localized one. SFR has 20% market share here (~6 million people).

    Cheers and thanks for your help.

     

    This thread is closed due to inactivity. Please feel free to create a new topic here. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
Adrien B.1 wrote:

I start to think that the OFF-VPN is not the cause.
The VPN is actually something that bypass the bug when it's set ON.
... And now I have no idea where to look at.

Firewal settings.

If the VPN is bypassing the issue, then something on the network (when the VPN is off) is likely blocking access to Dropbox. Check the settings on any firewall or antivirus that you're running. If possible, just disable them and test Dropbox, to determine if that's the cause or not.

Adrien B.1's avatar
Adrien B.1
Helpful | Level 6
6 years ago


Found it !

I tried to cut the firewall and the antivirus : KO
I tried to connect using my phone as a hotspot : OK
I tried to reboot my router : KO
(There is a firewall inside, but it was disabled)

Then... I changed the DNS. I was using the official ones, that came from my internet provider's router.
Turned to 9.9.9.9 and 8.8.8.8, and turn firewall/antivirus back on : OK !!

Seems like it was my internet provider's fault.
Maybe the router manufacturer, I don't know who's in charge of the default DNS settings.

I'm on Red-by-SFR, by the way. That's a major internet provider, here in France.
Hope that is a temporary issue, or a more localized one. SFR has 20% market share here (~6 million people).

Cheers and thanks for your help.

 

This thread is closed due to inactivity. Please feel free to create a new topic here. 

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