We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Algorithm's avatar
Algorithm
Explorer | Level 4
5 months ago

I see an error on the desktop app that some files can't be synced due to being used by another app

Hello not sure if it's the latest update causing this, but I have troubles where dropbox wont sync some files saying they are used by another application which is not, and this on all my computers. W...
Desktop
Error Messages
Sync
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey Algorithm! Hope you’re well. 

 

First off, can you clarify the OS version of your computer(s)?

 

I’d also like a full screenshot of the error you’re getting on your end. 

 

Are there any other third party apps accessing your files? 

 

Let me know, and we can take a look.

Algorithm's avatar
Algorithm
Explorer | Level 4
5 months ago

Hello @Nancy i'm fine thank you !

 

I'm using Win11, yes there is third party app accessing my files but even closing it does not help, sometimes after few mins its sync by itself but if I turn off sync and reactivate it's sync instantly.

 

Here picture of the error message

  • Algorithm's avatar
    Algorithm
    Explorer | Level 4
    5 months ago

    Futher information that might help you, it's seem to happens only on new file that i'm creating with the third party app. All ther old file that I edit updating without any problems

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Thanks for the extra info! To clarify, this is only happening when working with .ols files, correct?

      • Algorithm's avatar
        Algorithm
        Explorer | Level 4
        5 months ago

        Yes it's looks like it, once I save file on my third party app but not close it enought fast sync is stuck

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!