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Algorithm's avatar
Algorithm
Explorer | Level 4
5 months ago

I see an error on the desktop app that some files can't be synced due to being used by another app

Hello not sure if it's the latest update causing this, but I have troubles where dropbox wont sync some files saying they are used by another application which is not, and this on all my computers. W...
Desktop
Error Messages
Sync
Algorithm's avatar
Algorithm
Explorer | Level 4

Hello @Nancy i'm fine thank you !

 

I'm using Win11, yes there is third party app accessing my files but even closing it does not help, sometimes after few mins its sync by itself but if I turn off sync and reactivate it's sync instantly.

 

Here picture of the error message

Algorithm's avatar
Algorithm
Explorer | Level 4
5 months ago

Futher information that might help you, it's seem to happens only on new file that i'm creating with the third party app. All ther old file that I edit updating without any problems

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Thanks for the extra info! To clarify, this is only happening when working with .ols files, correct?

    • Algorithm's avatar
      Algorithm
      Explorer | Level 4
      5 months ago

      Yes it's looks like it, once I save file on my third party app but not close it enought fast sync is stuck

      • Algorithm's avatar
        Algorithm
        Explorer | Level 4
        5 months ago

        For example here I created a new project on my third party app, Dropbox see file is used by this app, once I close it message disapear and it display first message on first picture I showed you.
        here the new picture when file is really opened in the third app

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