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Explorer | Level 3

10 months ago

I'm being asked to log in to access a shared link

Hi,

Someone has shared a document with us, but when I try to open it it asks me how to log in via different options. None of them are working, how do I get into it?

Shared Links

1 Reply

Hannah
Dropbox Community Moderator
10 months ago
Hey DSSC, thanks for reaching out to us.

If you're being asked to log in to your account to access the file in the link, it's most likely a "can edit" link and not a "view-only" one.

You can ask the person that sent it to you, to send you a "view-only" link instead and it shouldn't require you to sign in.

I hope this helps, but let me know of any questions you may have.

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Hi,

Someone has shared a document with us, but when I try to open it it asks me how to log in via different options. None of them are working, how do I get into it?

","body@stringLength":"196","rawBody":"

Hi,

Someone has shared a document with us, but when I try to open it it asks me how to log in via different options. None of them are working, how do I get into it?

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None of them are working, how do I get into it? ","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw3ODExODQsNzgxMTg0","node":{"__ref":"ForumReplyMessage:message:781184"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:781177":{"__typename":"Conversation","id":"conversation:781177","solved":false,"topic":{"__ref":"ForumTopicMessage:message:781177"},"lastPostingActivityTime":"2024-07-04T03:17:56.825-07:00","lastPostTime":"2024-07-04T03:17:56.825-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:781177":{"__typename":"ModerationData","id":"moderation_data:781177","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:781177_3":{"__typename":"Revision","id":"revision:781177_3","lastEditTime":"2024-07-04T03:14:41.347-07:00"},"CachedAsset:theme:customTheme1-1746524404961":{"__typename":"CachedAsset","id":"theme:customTheme1-1746524404961","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Hey DSSC, thanks for reaching out to us.

If you're being asked to log in to your account to access the file in the link, it's most likely a \"can edit\" link and not a \"view-only\" one.

You can ask the person that sent it to you, to send you a \"view-only\" link instead and it shouldn't require you to sign in.

I hope this helps, but let me know of any questions you may have.

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