Learn how to make the most out of the Dropbox Community here 💙.
Learn how to make the most out of the Dropbox Community here 💙.
Hey stereosides! Thanks for posting on our forum and welcome aboard.
If you’re backing up files to a third-party app at the same time, then this may also affect the time needed to sync/back up your files to Dropbox. In general, please keep in mind that each file you upload/sync to Dropbox is divided and compressed into hashed components, transferred via secure data transfer, and then encrypted and stored on our servers.
During an upload, the transfer speeds are also dependent upon how quickly your computer can process and compress the components of the files to make them available for upload.
When saying you stopped syncing, restarted and you didn’t see any real improvement, do you mean that you paused Dropbox’s syncing for a bit or that you stopped backing up files to Google Drive, while the Dropbox app was running?
Have you tried adjusting the Dropbox app bandwidth based on the steps provided in this Help Center article?
Let me know if you need further help after this.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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