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jpkoval's avatar
jpkoval
New member | Level 1
3 days ago

iPhone disconnects and Camera Uploads won't sync my photos on the desktop app

I have an issue with the automatic upload of my photos from my phone. I used to plug my phone into my computer and it would automatically upload my pictures from my phone into my computer (connected ...
Camera uploads
desktop
Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey jpkoval, thanks for bringing this to our attention.

Would you mind turning the Camera Uploads feature off on the desktop app, then restarting your computer and then turning it on again, to see if that helps?

Also, which version of the Dropbox application are you using on your computer?

You'll see that by hovering over your Dropbox icon, along with the sync status of the app.

Let me know and we'll go from there.

jpkoval's avatar
jpkoval
New member | Level 1
3 days ago

Tried the restart, etc. method. Got new error "6,XXX photos or videos from Apple iPhone couldn't be imported.  0 photos or videos were imported."

It is somehow seeming to want to import ALL of the photos from my phone, not just the new ones it didn't already upload. It should only be 100 or so....

Any more ideas?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 days ago

    Hi from me too jpkoval - thanks for the additional information.

    Could you send us a screenshot of the exact error you're getting now so that we can have a visual too? 

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