Forum Discussion

ashbyrika's avatar
ashbyrika
New member | Level 1
2 days ago

iPhone videos and photos not uploading to Dropbox. Only some files upload, and the others don't.

Hi, 

My Dropbox seems to not want to upload Apple iPhone Photos and Videos to my created files. 

I create photo and video content which I need to distribute to clients using my iPhone however the upload process is almost non existent. 

I have the Essentials Plan with 3TB storage. 

I select the maximum files for upload (400 a mix of HEIC iPhone photos and videos shot in 4K 60FPS and mainly video files) and hit upload. The preparation process/loading bar that comes up before being able to upload the files takes almost an hour if not longer. Once this is completed, only some of the 400 files make it to be uploaded so many are missing. Then when I hit upload it says it estimates 2+ days. I do the same process because for one client they get roughly 1000 pieces of content, so need to upload more files. Same process again, it takes forever. 

My next problem is that the files then sit ‘waiting to be uploaded’ with maybe two or three with a loading bar next to them. They then do not load, and the estimated time to upload says 2 weeks. I might be lucky to get 3/100 files uploaded after 5 hours, but I do not know where the other 900 files have gone (they aren’t anywhere to be found and aren’t in the queue waiting to be uploaded) and none of the other files sitting there will upload.

I need this service to be efficient for my work so all the help or advice I can get to get this sorted would be appreciated. 

thank you.

Ash

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey ashbyrika let's jump right into this!

    As a first step, can you clarify if you're uploading the files using a File Transfer, or directly to your Dropbox account using manual uploads?

    Also, do you use your mobile's browser, or the mobile app? Feel free to clarify your iPhone's exact OS too.

    Have you tried breaking the files into smaller batches, just to see if the behavior remains the same? 

    Let me know more, and we'll take it from there!

    • ashbyrika's avatar
      ashbyrika
      New member | Level 1

      Hi Megan, 

      Thank you for your fast reply. 

      I am transferring the files to Dropbox from my iPhone directly using manual uploads. I have created a folder and then I am clicking the upload icon in which I then try to upload my media files.

      I am using the app currently. My iPhone is the newest, it is the iPhone 16 Pro Max and the iOS version is 18.3.1.

      I have tried doing the uploads in smaller batches however the behaviour remains.

      Thank you 

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