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Forum Discussion

jeff7117's avatar
jeff7117
Explorer | Level 4
3 months ago

Is the "Time left to sync" view removed again?

I just noticed earlier this week that the time left in sync is missing again from the usual display area of the desktop app.  This is on Windows 10, dropbox desktop app version 206.4.6506.  Is anyone...
Desktop
GUI
Sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for reaching out to us, jeff7117.

 

Would you mind sending us a screenshot of how the window appears for you now?

 

Have you tried closing the app and re-launching it, to see if that makes a difference?

 

Thanks!

jeff7117's avatar
jeff7117
Explorer | Level 4
3 months ago

Ok. this issue is back.  Here is a screenshot of what the panel looks like when I hover over the dropbox icon in the taskbar.  

 

 

I have logged out, and logged back in, and completely reinstalled the dropbox app, but for some reason, the "time left" to sync is missing.  I also get a weird " 1 file is unable to sync" error notification with every file transfer but when I click to see the issue, it says "no issues".  This goes away after a few seconds.

 

How can I fix this?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for the update here, jeff7117.

     

    Hmm, is that the only file that's stopping your syncing from being "up to date" at the moment, or are you syncing other files too?

     

    If you see that file in your Dropbox folder, perhaps moving it out of the folder and then back in, will resolve this.

    • Paul-'s avatar
      Paul-
      New member | Level 2
      3 months ago

      I seem to have a similar issue on a Win 10 machine (Windows 10, dropbox desktop app version 206.4.6506). I tried the ideas mentioned in this thread:  moving the file and bringing it back (while the file mentioned in the first error message is gone, the "unable to sync" error appears again, now mentioning another file), closing the app and re-launching it, uninstalling the app and reinstalling it. The problem always reappears, and while the error message always says "1 file is unable to sync", it is not always the same file.

       

      Advice?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey Paul-, let's jump right into this! 

         

        Could you confirm where your Dropbox folder is currently located on your machine? Are there any sync issues showing in the the options under the avatar on the top right?

         

        Additionally, are there any other apps currently running in the background that might interfere with Dropbox? Such as an antivirus for example.

         

        Can you also try closing any other apps temporarily and see if anything changes alongside restarting your router?

         

        Keep me updated!

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