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Forum Discussion
Pc2fire
4 years agoNew member | Level 2
Issues with Camera Upload
I’ve been having issues with my Camera Upload feature in my IOS Dropbox App. Usually when I open the app on my iPhone X, Dropbox will start locating the photos that it hasn’t uploaded yet and start u...
Jay
Dropbox Staff
Hi JulianH3, thanks for posting on the Community!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
JulianH3
4 years agoHelpful | Level 6
Hi Jay,
I am on a basic account with three connected devices (1x iPhone, 2x Windows). Anyhow I followed your advice and uninstalled, rebooted, reimstalled the app. The camera upload started immediately as expected, but after leaving the app and re-entering, I had the same problem.
Any more suggestions?
I am on a basic account with three connected devices (1x iPhone, 2x Windows). Anyhow I followed your advice and uninstalled, rebooted, reimstalled the app. The camera upload started immediately as expected, but after leaving the app and re-entering, I had the same problem.
Any more suggestions?
- Jay4 years agoDropbox StaffCould you check your camera upload settings to see if background uploading is enabled?
In the iPhone settings app, does the Dropbox app have Background app refresh enabled?- JulianH34 years agoHelpful | Level 6
In the camera upload menu I can only find the following settings:
Back up... -> All photos
Include videos -> On
Use cell data to back up -> off
Safe HEIC photos as -> jpg
In the iPhone settings background refresh was always active
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