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Dan Laferriere's avatar
Dan Laferriere
Helpful | Level 6
6 months ago
Solved

I've set passwords for my shared links, but non team members don't get asked for one.

I have set passwords on folders I need to share with people who are not team members. (added a password to editing dan viewing links and saved it) When I test this it by sending the link to an emai...
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  • Dan Laferriere's avatar
    Dan Laferriere
    6 months ago

    I figured it out. The folders were set to share with Team Members. I changed the Who has access to "Anyone with link".  

     

    I'm still perplexed about how the other user had access through the link and then got the error message. I changed that folder to "anyone with link" and it works.

     

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey Dan Laferriere, thanks for posting here!

 

You mentioned that when you use an incognito tab on your browser, and paste the link there you get a generic Dropbox URL.

 

Would you be able to send me a screenshot? 

 

Have you also tried clearing your browser's cache, by any chance? 

Trish S.2's avatar
Trish S.2
Explorer | Level 4
6 months ago

I'm having the same issue as Megan

I  

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey Trish S.2 - sorry to hear about this.

     

    Could you let us know some additional information so that we can assist further? 

     

    For example, what are the exact steps you take to do this? Are you using an individual account or are you part of a team account perhaps? 

    • Trish S.2's avatar
      Trish S.2
      Explorer | Level 4
      6 months ago

      In DB web, for Folder I want to Share with Password for Viewing Only ... I did these steps:

      Clicked on Folder to share

      Clicked on SHARE button

      In Settings in 'Link for Viewing', I set my Password and clicked "Only people invited"

      Clicked Share again

      Added new person's email address

      Added note to person

      Hit SHARE again to send to them

       

      When I tested on my husband, he was not able to open/access this Folder ... with or without password

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey Trish S.2, what kind of error did your husband get when he tried to access the folder?

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