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Monroe4's avatar
Monroe4
New member | Level 2
8 months ago

Lost access to my pictures from a shared link

Hello! I had a family photo session and the link shared no longer works. Is there a length of time where the link becomes inactive? Would the best solution be to reach out to the photographer?
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  • Jay's avatar
    Jay
    8 months ago

    Hi Monroe4, thanks for messaging the Community.

     

    If the shared link was created by the photographer, then you'd need to contact them directly to see if they still have the files.

     

    The link would no longer be valid if they delete the files or the link directly.

     

    Keep me posted.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Monroe4, thanks for messaging the Community.

 

If the shared link was created by the photographer, then you'd need to contact them directly to see if they still have the files.

 

The link would no longer be valid if they delete the files or the link directly.

 

Keep me posted.

Monroe4's avatar
Monroe4
New member | Level 2
8 months ago
Thanks Jay!

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