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Forum Discussion

Stuart Mealor's avatar
Stuart Mealor
Helpful | Level 5
3 years ago

Mac "Available offline" feature is not working.

macOS Montery 12.3 MacBook Pro M1 Max, 2021 Dropbox is latest version for Mac: 152.4.4880 Dropbox is not sync'ing files correctly. Under Sync, I have set "Available offline" - like many oth...
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  • Stuart Mealor's avatar
    Stuart Mealor
    3 years ago

    I decided to go through all folders within my local Dropbox folder, and set them all to Offline.

    This didn't work immediately, but after a number of sync's it appears to now be respecting the Offline defaults.

    I have verified this on two local Mac installations.

    I wil continue to monitor for any behaviour that is not respecting the default, or folder settings for Offline files.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Stuart M.7, thanks for bringing this to our attention.

 

Can you please check something? 

 

If you add a test file to your Dropbox using our website, instead of the Dropbox mobile app, does that one sync as available offline?

 

Also, what is the sync status of the Dropbox application at the moment? You can see that by hovering over the Dropbox icon in your menu bar with your mouse.

 

Keep me posted.

  • Stuart Mealor's avatar
    Stuart Mealor
    Helpful | Level 5
    3 years ago

    Hello Hannah

    Many thanks for your reply.

    1. I have tested your suggestion.

    I created a text document, and uploaded it directly to the Dropbox site.

    It does not sync to the Mac.

    I have attached a screenshot to verify this.

    2. The sync status of the Dropbox app on the Mac is "Up to date"

    Screenshot also attached.

    Both the above indicate the problem is not with the Camera upload, but with the App or Dropbox sync, that is not respecting the setting to make all files "Available offline".

    I am happy to continue working on this with you and trouble-shooting (I am an IT professional).

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for that, Stuart, I appreciate you doing this. I'd like to ask you to run just another test, if you can.

       

      Is it possible that the parent folder the files are added to, is currently set to "online-only"?

       

      If so, can you right click on it, and make it "available offline" and then add a test file again, to see if this time it syncs as "available offline"?

      • Stuart Mealor's avatar
        Stuart Mealor
        Helpful | Level 5
        3 years ago

        Hello

        I have never made any folders online-only.

        Here is a screenshot.

        Question: The pop-up menu show the two options: Make online-only, and Make available offline.

        However, these do not indicate which option is currently set ?

        How do you verify which setting is currently applied to that Folder ?

         

         

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