We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Stuart Mealor's avatar
Stuart Mealor
Helpful | Level 5
3 years ago

Mac "Available offline" feature is not working.

macOS Montery 12.3 MacBook Pro M1 Max, 2021 Dropbox is latest version for Mac: 152.4.4880 Dropbox is not sync'ing files correctly. Under Sync, I have set "Available offline" - like many oth...
Desktop
Sync
  • Stuart Mealor's avatar
    Stuart Mealor
    3 years ago

    I decided to go through all folders within my local Dropbox folder, and set them all to Offline.

    This didn't work immediately, but after a number of sync's it appears to now be respecting the Offline defaults.

    I have verified this on two local Mac installations.

    I wil continue to monitor for any behaviour that is not respecting the default, or folder settings for Offline files.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Stuart M.7, thanks for bringing this to our attention.

 

Can you please check something? 

 

If you add a test file to your Dropbox using our website, instead of the Dropbox mobile app, does that one sync as available offline?

 

Also, what is the sync status of the Dropbox application at the moment? You can see that by hovering over the Dropbox icon in your menu bar with your mouse.

 

Keep me posted.

Stuart Mealor's avatar
Stuart Mealor
Helpful | Level 5
3 years ago

Hello Hannah

Many thanks for your reply.

1. I have tested your suggestion.

I created a text document, and uploaded it directly to the Dropbox site.

It does not sync to the Mac.

I have attached a screenshot to verify this.

2. The sync status of the Dropbox app on the Mac is "Up to date"

Screenshot also attached.

Both the above indicate the problem is not with the Camera upload, but with the App or Dropbox sync, that is not respecting the setting to make all files "Available offline".

I am happy to continue working on this with you and trouble-shooting (I am an IT professional).

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for that, Stuart, I appreciate you doing this. I'd like to ask you to run just another test, if you can.

     

    Is it possible that the parent folder the files are added to, is currently set to "online-only"?

     

    If so, can you right click on it, and make it "available offline" and then add a test file again, to see if this time it syncs as "available offline"?

    • Stuart Mealor's avatar
      Stuart Mealor
      Helpful | Level 5
      3 years ago

      Hello

      I have never made any folders online-only.

      Here is a screenshot.

      Question: The pop-up menu show the two options: Make online-only, and Make available offline.

      However, these do not indicate which option is currently set ?

      How do you verify which setting is currently applied to that Folder ?

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the screenshot, Stuart.

         

        I do see the "available" icon on your camera uploads folder on the right.

         

        You can read more about the "available" icon and the rest of the sync icons here.

         

        If you actually click on the "make available offline" option and then add a file, what's the behavior you see?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!