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Forum Discussion
Mac Dropbox app not synchronizing in China
Folks,
I am using Dropbox in China through a VPN. I can access my files through dropbox.com. Dropbox APP on Windows computer also works perfectly.
However, Dropbox APP on my MAC book is not working at all. Files are not synchronizing. On the same MAC book, I can access dropbox.com, but not through the MAC Dropbox APP.
All suggestions, comments, tips are welcome. Thank you!
helloyc
- Hannah
Dropbox Staff
Sorry to hear about this issue, helloyc.
Is the app just not syncing or is it not working at all?
Are you getting some kind of error message?
What's the sync status and version when hovering over your Dropbox icon?
Let me know and we'll go from there.
Hannah,
I believe the APP is working fine, just not syncing.
It says: "Synchronizing 24 files." But it never gets synchronized.
Thank you!
- Hannah
Thanks for the update, helloyc!
Can you check out this article with some troubleshooting steps, to see if there's something that helps?
