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Forum Discussion

vrovera's avatar
vrovera
Helpful | Level 6
3 years ago

Make available offline no longer downloads files

Hi there,   I'm using DropBox (v159.4.5870) on MacBook Pro 2019 (Monterey 12.6). Yesterday evening I used smoothly DropBox all the evening long, until the "make available offline" function sudd...
Desktop
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  • Hannah's avatar
    Hannah
    3 years ago

    Hey vrovera, thanks for bringing this to our attention. 

     

    Since you've figured out that the issue is connected to your home WiFi network, can you try restarting your router, to see if that helps?

     

    Or try disconnecting and reconnecting your WiFi on the computer.

     

    Let me know what you find.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey vrovera, thanks for bringing this to our attention. 

 

Since you've figured out that the issue is connected to your home WiFi network, can you try restarting your router, to see if that helps?

 

Or try disconnecting and reconnecting your WiFi on the computer.

 

Let me know what you find.

paolorob's avatar
paolorob
New member | Level 2
3 years ago

I had the very same problem as Vanni (vrovera) above – same timeframe (all was fine during the day, then, starting from the evening on, all online-only files were inaccessible – and indeed, the OP username makes me think we are on the same timezone/country), same machine, same OS, same Dropbox version. I restarted the WiFi router and everything was fine again. So, thank you Vanni (and Hannah) for suggesting that the problem could be the router!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey paolorob, I hope you're doing well! 

     

    Happy to see that you found this thread helpful. Don't hesitate to give us a shout, if you need anything else. 

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