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Forum Discussion

dropitlikeitshot1's avatar
dropitlikeitshot1
Helpful | Level 6
6 months ago

How can I make my Backup files available offline?

I am running Dropbox Backup on Sonoma 14.5 and in the past few days, suddenly none of my files are available offline.

ALL of my files have a green checkmark icon next to them.

SOME of my files have BOTH a green checkmark icon AND a cloud with an arrow next to them.

However NONE of these files are available offline. If I shut my wifi off, I can't access any of my files locally, regardless of icon.

I have been using Dropbox Backup since 2021 and all of my files have always been available offline. This is new behavior. I have already selected my Dropbox folder and clicked "Make available offline." All that did was add a green checkmark to all the files, but didn't actually make any of them available offline. 

Any idea how to fix it? Thanks!!

Desktop
Dropbox Backup
Mac
Sync
  • dropitlikeitshot1's avatar
    dropitlikeitshot1
    6 months ago
    Well, it's a tale as old as time.
    I restarted my computer this morning. 
    That jumpstarted the app to start syncing again, all of the cloud icons went away, and now everything has a green check icon and is available offline, just like I wanted.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hi there, dropitlikeitshot1, thanks for bringing this to our attention.

     

    What is the current sync status and version of the Dropbox app on your computer, please?

     

    You can check that by hovering over the Dropbox icon in your menu bar.

     

    Also, if instead of the Dropbox folder itself, you right-click and choose "make available offline" for the files themselves, do you see any difference?

     

    Or if you just double-click them?

     

    Let me know what you find.

    • dropitlikeitshot1's avatar
      dropitlikeitshot1
      Helpful | Level 6
      6 months ago

      Dropbox 199.4.6287

      Sync status is "Everything is up to date."

      Files with a green checkmark do not have the option to make available offline, and double clicking them will only open them when I am online. Double clicking them does not open them offline.

      Files with a green checkmark AND a cloud with an arrow icon do have the option to right click and make available offline, but that doesn't change the file's behavior. Still can't open them offline. 

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