We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

vrovera's avatar
vrovera
Helpful | Level 6
3 years ago

Make available offline no longer downloads files

Hi there,   I'm using DropBox (v159.4.5870) on MacBook Pro 2019 (Monterey 12.6). Yesterday evening I used smoothly DropBox all the evening long, until the "make available offline" function sudd...
Desktop
Sync
  • Hannah's avatar
    Hannah
    3 years ago

    Hey vrovera, thanks for bringing this to our attention. 

     

    Since you've figured out that the issue is connected to your home WiFi network, can you try restarting your router, to see if that helps?

     

    Or try disconnecting and reconnecting your WiFi on the computer.

     

    Let me know what you find.

paolorob's avatar
paolorob
New member | Level 2

I had the very same problem as Vanni (vrovera) above – same timeframe (all was fine during the day, then, starting from the evening on, all online-only files were inaccessible – and indeed, the OP username makes me think we are on the same timezone/country), same machine, same OS, same Dropbox version. I restarted the WiFi router and everything was fine again. So, thank you Vanni (and Hannah) for suggesting that the problem could be the router!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey paolorob, I hope you're doing well! 

 

Happy to see that you found this thread helpful. Don't hesitate to give us a shout, if you need anything else. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!