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DeeLT's avatar
DeeLT
New member | Level 2
8 years ago

Missing "Copy Dropbox link"

I am trying to share some files but when I right click the file in Windows Explorer there is no "Copy Dropbox link" option.  The dropbox icon is showing in my system tray and I have restarted.  Any i...
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  • JPehk's avatar
    JPehk
    7 years ago

    Hey, 

    FYI, I fixed this issue by unlinking my computer and relinking it.

    I'm using Windows 7. Reinstalling Dropbox didn't have any effect.

    Hope it helps!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
Hi DeeLT

Could you try a reinstall and make sure while doing it that Dropbox gets given all the permissions it needs? www.dropbox.com/downloading
epage722's avatar
epage722
Explorer | Level 3
8 years ago

I'm having the same issue on a win 10 pc. Windows explorer no longer displays the dropbox icon or the or the options to share, copy link or view on dropbox when you right click files or folders in dropbox. I assume this is a registry issue, which setting control this? I have uninstalled and reinstalled dropox, that did not resolve the issue.

 

Dropbox Version 31.3.18

Dropbox is running

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey there, epage722, firstly, it looks like you're running the beta version of the app.

     

    Our first step would be to downgrade you to the stable build to ensure this isn't due to that reason.

     

    Please login to the following page:

     

    https://www.dropbox.com/account

     

    Once there, uncheck the "Include me in early releases" button. This will keep your account on the stable build.

     

    Now, simply redownload the app here, and let me know if the issue persists.

     

    DeeLT, check the same steps as above.

     

    If that doesn't help, please ensure that you can see the syncing icons in the Dropbox folder. If you can't see any, this means either it isn't the Dropbox folder or the desktop app isn't working as it should. In both cases, the Copy Dropbox Link context menu won't appear.

     

    Hope this helps!

    • epage722's avatar
      epage722
      Explorer | Level 3
      8 years ago

      Downloaded and installed version 30.4.22, the drop box icon on the bottom right of the screen shows syncing. Windows explorer still does not show the dropbox options when right clicking a dropbox folder or dropbox file. The win7 pro pc running dropbox 31.3.18 works fine.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

        Thanks for the update. 

         

        In the Dropbox folder, can you see the syncing icons on the files and folders, they should be mostly green ticks with perhaps one or two blue arrows for the syncing files?

         

        In Windows, please also ensure that you're not accessing the Dropbox folder via the 'Quick Access' or 'Favorites' on the left.

         

        Instead navigate to the specific Dropbox folder with the Dropbox 'box' and look to see if there is any option from within that folder structure.

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