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Forum Discussion

Rich in KY's avatar
Rich in KY
Helpful | Level 5
2 years ago

mov files changed during uploads to Dropbox

I belong to a forum [Removed as per Community Guidelines] and recently encountered a problem uploading a .mov file to a thread. The file uploaded but there was no video, only audio. I converted the f...
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  • Rich in KY's avatar
    Rich in KY
    2 years ago

    I'm pretty sure I found out the problem. All the videos my son took are HEVC mpeg-H, a very high resolution. The video I downloaded from the forum is AVC mpeg-4, a lower resolution. The forum must not accept the higher resolution videos. I've sent them a message to confirm.

     

    Thanks

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Rich in KY, thanks for bringing this to our attention.

 

Dropbox doesn't alter your video files in any way. As it sounds like you were using the automatic camera upload feature previously, this means that only the file name would've changed.

 

If there is an issue with the video after uploading to that forum site, then you'd need to contact them for further assistance on their end.

 

If you have any further queries, feel free to message back.

  • Rich in KY's avatar
    Rich in KY
    Helpful | Level 5
    2 years ago

    I don't know about an automatic camera upload. My son takes the pics with his iPhone 12, downloads them to a usb-c drive (names are the same on both) and uploads them to Dropbox directly from the phone. (I was thinking he was uploading from the usb-c but that's not correct.)

     

    When I see them the name has been replaced with the date/time stamp. I picked one out and tried to upload to that forum and when it finished there was no video, only sound. I uploaded some others that he uploaded when he got home, from the usb-c drive. Those names weren't changed, but it still doesn't play properly.  I seem to be the only one on the forum with the issue, but I will be contacting them.

     

    I've asked my sons and daughter to email me a .mov file so I can test the upload without having to go through Dropbox, to see if it makes any difference. It's not a big deal for me. It's more curiosity at this point. I appreciate the quick response.

     

    Thanks

    • Rich in KY's avatar
      Rich in KY
      Helpful | Level 5
      2 years ago

      I'm pretty sure I found out the problem. All the videos my son took are HEVC mpeg-H, a very high resolution. The video I downloaded from the forum is AVC mpeg-4, a lower resolution. The forum must not accept the higher resolution videos. I've sent them a message to confirm.

       

      Thanks

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries, glad to hear you were able to resolve the issue on your end. If you need any further assistance in the future, please let me know.

         

        Enjoy your week ahead!

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