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Skeeter709's avatar
Skeeter709
New member | Level 1
4 days ago
Solved

My account stopped syncing even though I have no files in it

My account has stopped syncing.  I have no files in my Dropbox.  My account says I am using "0 of 3.2 GB" on my basic (free) plan. (see bottom left of image.)  Can you reset my quota to 2.0 GBs? ...
desktop
Storage space
sync
  • Skeeter709's avatar
    Skeeter709
    4 days ago
    • My Dropbox on my PC is 217.4.4417
    • All "files are up to date"
    • I was able to sync a file just now.  Perhaps the lapse in syncing caused the mix up. 
    • In following your advice, many of my old files, that were not visible online, were downloaded to my local Dropbox folder and then erased.  A shortcut link was added. 

    Thanks for your help.

     

Skeeter709's avatar
Skeeter709
New member | Level 1
4 days ago
  • My Dropbox on my PC is 217.4.4417
  • All "files are up to date"
  • I was able to sync a file just now.  Perhaps the lapse in syncing caused the mix up. 
  • In following your advice, many of my old files, that were not visible online, were downloaded to my local Dropbox folder and then erased.  A shortcut link was added. 

Thanks for your help.

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 days ago

No worries, Skeeter709, I'm glad you were able to sync a file as normal.

If the issue returns, let us know!

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