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czathey's avatar
czathey
New member | Level 1
2 months ago

My desktop app's stuck indexing files after rebooting my computer.

I had to reboot my computer and since I have restarted it, my files will not sync. Status shows either a red X or pending. I have tried to log out and log back in, reinstall the desktop to no avail. ...
desktop
sync
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey czathey, thanks for posting here. 

Can you send me a screenshot of your Dropbox app’s current syncing status? 

I’d also like to know the app version you’re running at the moment.

Let me know once you have more info.

  • czathey's avatar
    czathey
    New member | Level 1
    2 months ago

    Hi,

    Right now it says it's indexing 1,717,924 files and number is going down. I rebooted about an hour ago. Version is V 216.4.4420.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for updating me! Are you currently syncing more than 300k files locally on your Dropbox app? If yes, please keep in mind that this may cause performance issues from time to time, which is possibly what happened here.

      Does the number of files indexing keep going down steadily so far?

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