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Scanlon44's avatar
Scanlon44
Helpful | Level 6
2 years ago

Computer lockup, indexing hangs

Running Dropbox on multiple  devices.  Only Windows 10 computer started freezing.  Tracked down to Dropbox.  Computer does not hang if syncing paused.  approx 150,000 files- some online only, some available offline.  reinstalled Dropbox app and and on starting Dropbox it starts indexing.  Indexes till it hits 69234 files remaining and then freezes computer and stops indexing.  Repeated process after unlinking the computer in Dropbox.com.  Same issue remains.  HELP!

Desktop
Sync
  • Scanlon44's avatar
    Scanlon44
    2 years ago

    what I finally did is

    -uninstall dropbox app

    -rename my dropbox folder

    -reinstall dropbox which created a new dropbox folder - all "online only" and all syncing selected.

     

    does not freeze my computer and syncing is continuing.  Now I have to manually find the 100 files different between old and new.

     

    thanks everyone for your help.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Scanlon44, sorry to hear about this.


    Can you please try fixing your hardlinks and permissions as outlined here and let me know if syncing gets stuck at the exact same number of files again?

     

    Keep me posted!

    • Scanlon44's avatar
      Scanlon44
      Helpful | Level 6
      2 years ago

      I boot up without dropbox.  Start dropbox and immediately pause so I can get to Preferences before computer freezes.  The <alt> H is necessary to bringing up the buttons for Fix Hardlinks etc. While Paused I double click Fix Hardlinks and Apply.  Also tried this while trying to Sync. Amount of files to be synced does not move before computer freezes.  With each reboot the files remaining to be synced drops by a few  eg 68775, 68655,68572, 68492 but never do I actually see this movement in the taskbar.

       

      The Fix Permissions button opens the black window labelled c:\windows\system32\icacls.exe

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