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czathey's avatar
czathey
New member | Level 1
2 months ago

My desktop app's stuck indexing files after rebooting my computer.

I had to reboot my computer and since I have restarted it, my files will not sync. Status shows either a red X or pending. I have tried to log out and log back in, reinstall the desktop to no avail. ...
desktop
sync
czathey's avatar
czathey
New member | Level 1
2 months ago

Hi,

Right now it says it's indexing 1,717,924 files and number is going down. I rebooted about an hour ago. Version is V 216.4.4420.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for updating me! Are you currently syncing more than 300k files locally on your Dropbox app? If yes, please keep in mind that this may cause performance issues from time to time, which is possibly what happened here.

Does the number of files indexing keep going down steadily so far?

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