Learn how to make the most out of the Dropbox Community here 💙!

Forum Discussion

czathey's avatar
czathey
New member | Level 1
2 months ago

My desktop app's stuck indexing files after rebooting my computer.

I had to reboot my computer and since I have restarted it, my files will not sync. Status shows either a red X or pending. I have tried to log out and log back in, reinstall the desktop to no avail. ...
desktop
sync
czathey's avatar
czathey
New member | Level 1
2 months ago

Once it finishes indexing, will the folders/files begin to sync? Curious next step to watch after the indexing is complete. Thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    No problem at all! During the indexing process, the app is basically scouting for any pending updates, so if there are any, it should sync them after that to our servers and to your Dropbox account online.

    • czathey's avatar
      czathey
      New member | Level 1
      2 months ago

      Hi Nancy,

      I am checking to see if I can still use this thread? Still having issues with syncing my files.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        I’m sorry to hear that, czathey! Is the Dropbox app still trying to index your files? If yes, how many are they at the moment?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!