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czathey's avatar
czathey
New member | Level 1
2 months ago

My desktop app's stuck indexing files after rebooting my computer.

I had to reboot my computer and since I have restarted it, my files will not sync. Status shows either a red X or pending. I have tried to log out and log back in, reinstall the desktop to no avail. ...
desktop
sync
czathey's avatar
czathey
New member | Level 1
2 months ago

Once it finishes indexing, will the folders/files begin to sync? Curious next step to watch after the indexing is complete. Thanks.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

No problem at all! During the indexing process, the app is basically scouting for any pending updates, so if there are any, it should sync them after that to our servers and to your Dropbox account online.

  • czathey's avatar
    czathey
    New member | Level 1
    2 months ago

    Hi Nancy,

    I am checking to see if I can still use this thread? Still having issues with syncing my files.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      I’m sorry to hear that, czathey! Is the Dropbox app still trying to index your files? If yes, how many are they at the moment?

      • czathey's avatar
        czathey
        New member | Level 1
        2 months ago

        Not sure if my note went through: 

        So here is what it's saying: Indexing: 24 files. Uploading: 127,100. Downloading 897,409 as of this morning. I tried to uncheck some of my case files and perform selective sync so it wasn't as much to download. Tried logging out and logging back in.  Not sure if I made it worse by trying these solutions as well. That was this morning.

        Currently it says: The indexing is up to 11,000 files now... uploading at 124,905 and downloading 877,444... it just seems like its stuck on this endless sync loop...

         

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