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czathey's avatar
czathey
New member | Level 1
2 months ago

My desktop app's stuck indexing files after rebooting my computer.

I had to reboot my computer and since I have restarted it, my files will not sync. Status shows either a red X or pending. I have tried to log out and log back in, reinstall the desktop to no avail. ...
desktop
sync
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Before trying that, can you please right-click on your local Dropbox folder, go to its “Properties” and send me a screenshot of the next window that will appear on your screen? 

I want to see how many files are currently located in the folder before taking any other actions.

czathey's avatar
czathey
New member | Level 1
2 months ago

Hi Nancy,

I ended up uninstalling and reinstalling last night. Unchecked some files I don't use. And this morning it says Dropbox Up to Date and my files are there. I am cautiously optimistic that worked!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    I'm glad to hear that, czathey! Fingers crossed and, as always, I'll be here if you need any further help.

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