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LBF77's avatar
LBF77
Explorer | Level 3
2 days ago

My Mac is not syncing files added by others

My Mac mini will not sync files that have been updated by others. I removed DB from my desktop and now I can't even get into DB to redownload. I use this for work and cannot do my job without it work...
Desktop
Mac
Sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for letting us know about this, LBF77

Can you clarify what you mean about not being able to get into Dropbox to download it?

Are you able to download the Dropbox app from this page?

Once it's downloaded, please also hover over the Dropbox icon in the menu bar, to see the sync status of the app and let us know what it is.

Thanks in advance.

LBF77's avatar
LBF77
Explorer | Level 3
2 days ago

I was getting an Error 500 message. I rebooted a couple of times and was able to get in to DB online. I downloaded DB to my desktop and it did not work. It was stuck at updating about 190 items, like it had been all day. I got up this morning and force quite everything on my computer, rebooted, redownloaded and it is currently downloading my DB correctly.  Only have about 6000 or of 97K to download and I am feeling like it will work correctly now. It was just an uphill battle. I'll let you know if it all works.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 days ago

    Sure thing LBF77!

     

    Take your time, and let me know how it all works for you, thanks! 😀

    • LBF77's avatar
      LBF77
      Explorer | Level 3
      2 days ago

      How do you TALK to a human here. This is ongoing and searching the site is just not getting me through this.  I am still having issues 24 hours later. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        23 hours ago

        Sorry to see that you're still having this issue, LBF77.

        If the Dropbox app is stuck syncing a specific number of files and it's not moving, try these steps and let us know if they help.

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