Forum Discussion

wuermlfa's avatar
wuermlfa
New member | Level 1
7 days ago

My macOS11.7.8 desktop app is stuck syncing 189k files.

Hi I have two computers. One with new OSX works fine. Laptop with OSX11.7.8 is snychronising some files, but mostly not, just stucked. If I change the folders to be synchronisied it won't change ...
desktop
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
7 days ago

Thanks for posting this here on the forum, wuermlfa! Let’s have a look. 

Since there’s a large number of files that are trying to sync, can you right-click on your local Dropbox folder and select the “Get info” option? I’d like a screenshot of the next window you’ll see to make sure there are no more than 300k files syncing locally (this can sometimes cause syncing/performance issues on the desktop app). 

Did the syncing issue occur after a specific update, for example, or did something else happen right before it started? 

Keep me posted and we’ll go from there.

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