We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
CKipshoven
9 months agoExplorer | Level 3
No synching from Finder (Mac) To Dropbox online or app
Hi guys I hope you can help me out. I have two Dropbox Accounts, one from work and one private. I have both accounts synched to my mac, so I can access both accounts from my Mac through the Find...
- 9 months ago
Do you have 3 or more devices connected on your personal account? This could be the reason why you can't add another device to the account.
Jay
Dropbox Staff
Hi CKipshoven, thanks for messaging the Community.
Is the personal account signed into those other devices, in addition to the work one?
What happens if you edit a file from the other device instead of the computer?
This will help me to assist further!
CKipshoven
9 months agoExplorer | Level 3
Hi Jay 🙂
- Is the personal account signed into those other devices, in addition to the work one?
I am not sure: I can switch between private and work account on my phone ( dropbox app), on the web and in the Finder.
But: If I click on the little dropbox Icon on my mac (in the menu bar) it says, that my private account is not signed in (c.kipshoven account "abgemeldet" - see screenshot). When I want to sign it in there, it doesnt work.
- What happens if you edit a file from the other device instead of the computer?
I tried uploading a picture from my mobile to both my dropbox accounts. Uploading to my work account was easy - it shows on all devices.
Uploading to my private account didnt go well: The pic only shows on my mobile, where I did the actual upload. It doesnt show on the web or on my mac (finder).
I get the feeling, something is wrong with my private account...
Thanks for helping!
- Jay9 months agoDropbox Staff
I've edited the image to remove the names and email addresses.
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
- CKipshoven9 months agoExplorer | Level 3
Nope - I am not sure, but it might be, that the syncing stopped when I got my new computer. I installed everything and in regards to when my last items where sync on the private account, it must have been around that time. Could that be a problem?
- Jay9 months agoDropbox Staff
Do you have 3 or more devices connected on your personal account? This could be the reason why you can't add another device to the account.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!