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Forum Discussion
Not able to sign in via iMac
Problem - Used dropbox app on same iMac with same internet provider (sky) since 2019 with no issues. Unable to sync since yesterday. Troubleshoot observations; 1. Still able to access Dropbox ac...
Walter
Dropbox Staff
Dropbox StaffHi there fraser3 - sorry to hear you're having issues with this.
Since you've already contacted our support team about this, could you share your ticket's ID with us so that we can look it up in our system?
Also, what is your computer's exact OS version and the version of the Dropbox desktop app installed there? Did you try the offline installer from this page directly?
Do you happen to be running any 3rd party apps that could be causing issues on your original profile on your computer, like an antivirus, firewall, VPN/ proxy setting etc.?
Let us know more and we'll take it from there.
Hi
Tried the installer already
Not aware of any third party apps apart from the VPN. Not sure if that has affected things - was installed over a week ago and Dropbox only stopped working yesterday so had around a week of no issues. No other apps installed in last week. Currently the VPN is a the solution.
My system is updated to Sonoma 14.4.1
Ticket is 23517392
Thanks
- Walter
Thanks for the ticket ID fraser3
I was able to locate it in our system and passed your comments on to the expert who's handling your case.
They'll be reaching out to you soon via your ticket, but please let us know if you have anything else to add in the meantime.
Thanks. The support to date hasn't really been timely or that helpful with repeated references to simply reinstalling dropbox, hence my post on here to see if anyone has any thoughts.
