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Forum Discussion
Not able to sign in via iMac
Problem - Used dropbox app on same iMac with same internet provider (sky) since 2019 with no issues. Unable to sync since yesterday. Troubleshoot observations; 1. Still able to access Dropbox ac...
Hi
Tried the installer already
Not aware of any third party apps apart from the VPN. Not sure if that has affected things - was installed over a week ago and Dropbox only stopped working yesterday so had around a week of no issues. No other apps installed in last week. Currently the VPN is a the solution.
My system is updated to Sonoma 14.4.1
Ticket is 23517392
Thanks
Walter
Dropbox Staff
Dropbox StaffThanks for the ticket ID fraser3
I was able to locate it in our system and passed your comments on to the expert who's handling your case.
They'll be reaching out to you soon via your ticket, but please let us know if you have anything else to add in the meantime.
Thanks. The support to date hasn't really been timely or that helpful with repeated references to simply reinstalling dropbox, hence my post on here to see if anyone has any thoughts.
I just installed the MacOS 14.4.1 update and now Dropbox doesn't work anymore.
I mean the Dropbox (background) application that should sync the files is not working, it is stuck trying to connect. If I go into config, under account I see it is not connected and if I try to do so it tries forever without success. Of course I can visit the DropBox website and there see my files. What happens guys ??
- Hannah
Sorry to hear about this, Paul-Friedli.
Can you please click the Dropbox icon in your menu bar and send us a screenshot of the exact message that appears there?
Also, if you hover over the same icon, what's the version of the Dropbox app?
