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Forum Discussion
Online Only Files Reverting Back to Local
Hi Community ! I'm having an ongoing issue where any file or folder that I smart sync as 'online only' reverts back to local almost immediately. For a moment the file icon with show that it is an onl...
Hi 92cafe, thanks for messaging today!
It sounds like you could be experiencing this issue on your device.
I'd recommend checking out all of those possibilities to see if they could be the cause.
Let me know how it goes!
Jay
Dropbox Staff
Dropbox StaffHi 92cafe, thanks for messaging today!
It sounds like you could be experiencing this issue on your device.
I'd recommend checking out all of those possibilities to see if they could be the cause.
Let me know how it goes!
Thanks for your help - it was the browser extention on 3rd party software. I removed the dropbox folder from the software browser, made the smart sync adjustment, and once synced reopened my 3rd party software and readded dropbox to the browser. The issue was then resolved.
"it was the browser extention on 3rd party software. I removed the dropbox folder from the software browser,"
What does this mean?
Thanks a lot
- JayHi dreamboxdownunder, this means that another application on the computer was requesting the files to be downloaded from Dropbox, causing them to become local files with Smart Sync.
The browser extension would have been part of that app. The user essentially prevented the app from accessing the Dropbox folder so that this wouldn't happen again.
