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Forum Discussion
Phone number for technical support
I am having ongoing issues trying to get my Dropbox files to sync with my desktop. I am probably a few months behind on files on my desktop as this computer had to be taken to IT for some repairs. I left it running for more than 24 hours and it's just not working right. I have followed all of the troubleshooting guides online. Does anyone have a phone number so I can actually talk to someone from Dropbox?
Hello everyone,
Every Dropbox user can reach our Support team by submitting a ticket support request at www.dropbox.com/support .
Replies take approximately 1 - 3 business days with Business and Pro users getting priority (longer for Basic users).
Dropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan .
However, for security reasons Dropbox can only provide phone tech support to admins of these teams.
We take security seriously, and work hard to ensure your files and accounts remain safe. This is the reason our phone number is not publically displaye. We require account verification in order to ensure that we're providing support to an authorized admin. This account verification is only available via the admin console.
If you find a Dropbox tech support phone number on a search engine or elsewhere that claims to lead to Dropbox support, it is not affiliated with Dropbox. Dropbox does not offer phone support other than what is described in this article. Be careful to avoid scams or other attempts to capture your account data.
If you have a specific question, please review our Dropbox Community for related solved problems or createt your own thread and we'll glad happy to assist!
Thank you!
How do I take the music from drop box and add it as a personal ringtone
Hi. Can anyone help me please I sent referral requests to my friends to increase my storage they accepted it opened new accounts and downloaded the app via the link yet it's still saying at my end they haven't installed the app and it has not provided me with the extra storage.
- Mark
Super User II
They MUST install Dropbox on to a unique computer. So if they installed an APP from an APP STORE to a mobile/tablet etc. that does not qualify under the terms of the promotion.
- Mark
www.dropbox.com/support to log it and http://dropbox.zendesk.com to track - note that replies will take a few working days.
I am being charged monthly for an upgraded subscription that I would like to end. When I login to my account it shows a basic plan yet every month I'm hit with a 9.99 fee from Dropbox. How do I end my subscription and the charge? Because the acct isn't showing I cannot downgrade as the instructions suggest.
I paid to upgrade for more space and now my computers are not syncing. What should I do?
I also just signed up, having errors and there's no tech support. After they have your money they obviously don't care about helping. I just want a refund so I can take my business elsewhere to a file storage company that actually staffs humans able and willing to help paying customers. I advise everyone to stay away from Dropbox. Surf these threads to see all the headaches this company has caused its customers.
- Laureline
Community Manager
Hey Louie !
If you are a Business customer, you have access to live chat, phone and email.
If you are a Pro or Basic user, then you can send us a mail from here
My (human) colleagues will be super happy to help you!
If you prefer to explain here what your problem is, than I'm glad to help. However, I won't have access to your account informations, so if it's an emergency, I would recommend you to contact or call support.
PS: make sure to write in from the email address used for your account, especially if you are a paying customer :)
Interesting, I left a message two weeks ago and didn't get a response. I also sent an email and didn't receive an answer and I'm a paid subscriber. That's when the problems started. It was working fine before I upgraded. I've already started copying my pictures to another site.
- Rich
I left a message two weeks ago and didn't get a response.
Unless you're a Dropbox for Business customer, there is no phone support. All other account types (Pro, Basic) use the support system.
I also sent an email and didn't receive an answer and I'm a paid subscriber.
Have you opened a ticket yet? That's the only official method of receiving support. Once the ticket is open you might be able to reply back via email, but you should open a ticket in the system first.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
