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Forum Discussion
Solved
Photo backup on iPhone isn’t working - alternating between files
I am on the latest iOS and Dropbox for my iPhone 13. Dropbox 324.2 and iOS 16.4.1
I noticed that it was going forth between 5 and 4 photos left. There is plenty of room in dropbox. Nothing has been...
I have issue since beg of august 2023 ,
iPhone 13 , iOS 16.6 , Dropbox app 342.2.2,
My camera upload say 1524 photos and don’t upload , the blue bar with backing up keeps going let and right and the number of photo don’t decrease,
-the weird thing is that one of 2 pictures seams to be uploaded per day instead of the hundred I take per day …
- and all the rest of the app seams to work ( file opening , looking for deleted file , download file file ..)
Already clear the cache , sign out ,reboot and reinstall the app . connected on wifi or 3g .Still not working
Please help !
Thanks in advance
iPhone 13 , iOS 16.6 , Dropbox app 342.2.2,
My camera upload say 1524 photos and don’t upload , the blue bar with backing up keeps going let and right and the number of photo don’t decrease,
-the weird thing is that one of 2 pictures seams to be uploaded per day instead of the hundred I take per day …
- and all the rest of the app seams to work ( file opening , looking for deleted file , download file file ..)
Already clear the cache , sign out ,reboot and reinstall the app . connected on wifi or 3g .Still not working
Please help !
Thanks in advance
- I seem to be having the same problem, tried rebooting my iPhone 12, turning Wi-Fi off, and then back on, nothing really helps. I cleared the cache as well.
- Walter
Dropbox Staff
Hi Supanut L., sorry to hear about this.
Can you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well?
Also, have you tried another wifi network or doing this via cellular data?
- I am on iOS 16.6, and I am on the latest version of the Dropbox iOS app, available on the App Store, which is version 342.3.
And just an update, it seems to have worked now, as of this writing. I don’t know why it didn’t work moments ago though.
