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Dan68's avatar
Dan68
Explorer | Level 3
2 months ago

Dropbox is stuck at indexing ever since I installed the app on my new MacBook Pro.

I got a new MacBook Pro and installed Dropbox. It worked for a while but suddenly stopped working without me realizing. It seems to be stuck at "Indexing...". Now I have many files locally on the com...
Desktop
Mac
Sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

You should first un-link your account and then delete your Dropbox folder before re-linking it, Daniel.

 

As for your second concern, you could give it a go with a copy of the files just to be safe. If you end with missing files from Dropbox somehow though, you'll be able to restore them from your deleted files page or the events page.

 

Keep us posted!

Dan68's avatar
Dan68
Explorer | Level 3
2 months ago

Okay, now I found the time to get started. I did a backup, unlined and re-installed Dropbox. But now I am facing the next problem. During the install it asked me whether I want all files offline available and I affirmed. But when I switched to file-provider as the app suggested, many folders became offline-only. I next tried to choose the "Make available offline" menu entry from the context-menu the Dropbox sidebar icon in the finder. Dropbox started syncing again and green circles with a check-mark appeared next to all folders and icons (independently of whether they were actually available offline or online-only. Though I did not recognise a change in the cloud-icon with arrow down in Finder that seems to indicate that files are available online-only. The physical size of the Dropbox folder started to increase. But now it stopped half way through the total size and does not do anything further. This is all quite confusing. How do I get Dropbox to make all files available offline?

 

Thanks for your help!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Could you send us a screenshot of the app's current status so that we can have a visual too Dan68? 

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