You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

burtonworldart's avatar
burtonworldart
New member | Level 2
5 years ago

Folders online not visible on MAC Dropbox App

Hi Dropbox community, I have several devices synced to Dropbox (Windows, iPad, iPhone, and Macbook) I have many folders and each are syncing perfectly except on the Macbook.   I am running Mojave...
Desktop
Mac
Sync
  • Hannah's avatar
    Hannah
    8 months ago

    Hi there, JeremyD, and thanks for joining our Community!

     

    Is it possible that the folders you're missing from your local Dropbox folder have been unsynced with selective sync?

     

    Check out the steps here, to confirm.

JeremyD's avatar
JeremyD
New member | Level 2

Hi folks,

 

Brand-new MacBook Pro 2023 here.  For some reason, Dropbox is only syncing select files.  Oddly enough, it's not syncing 95% of the FOLDERS in my account.  (But syncing is totally fine on my other older Macs.)

 

I can see the folders in the online account -- but they're not appearing in the actual laptop files. 

 

Here's a screen grab (with files/folders beginning with the letter "H" for example).   On the left, you can see the folders don't appear in my Dropbox folder on the Mac ... but on the right, you'll see they appear in my online account just fine.

 

Any idea how to fix this?  I'd love to be able to access these folders directly.  Thanks!

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi there, JeremyD, and thanks for joining our Community!

 

Is it possible that the folders you're missing from your local Dropbox folder have been unsynced with selective sync?

 

Check out the steps here, to confirm.

  • JeremyD's avatar
    JeremyD
    New member | Level 2
    8 months ago

    Ahh -- that's it!!!!  Thanks so much!  Everything is sync'ing now.

    Appreciate it!! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!