We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

chalizay's avatar
chalizay
Explorer | Level 3
5 months ago

I don't see an option to make my files online-only on my Windows desktop app

Hello   I have just installed Dropbox v200.4.7134 on Windows 11 Pro 23H2. I have Dropbox Plus.   In the app preferences there is no Smart Sync option. My drive is smaller than my Dropbox spac...
Desktop
Sync
Windows
  • Jay's avatar
    Jay
    5 months ago

    Hi chalizay, did you install the Dropbox desktop application with admin privileges, as you mentioned you have a company device with high security?

chalizay's avatar
chalizay
Explorer | Level 3

It says 'Your files are up to date'.

 

The files successfully sync/update when

1) I add a new folder to selective sync or

2) add a new file to a folder in my finder 

 

So sync is working in both directions

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi chalizay, did you install the Dropbox desktop application with admin privileges, as you mentioned you have a company device with high security?

  • chalizay's avatar
    chalizay
    Explorer | Level 3
    3 months ago

    Hello - just to update. We re-installed the Dropbox app on the admin account rather than my user profile and now everything works as needed.

     

    Thanks to the team for your help!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!