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skepticalthinker's avatar
skepticalthinker
Helpful | Level 6
2 years ago

Shared link asks viewers to request access. Why does this happen?

Greetings.  I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot).  However, when they access the link, Dropbox sta...
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  • JasonSilverDBX's avatar
    JasonSilverDBX
    2 years ago

    Hi skepticalthinker ,

     

    Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah.  Reading through your thread, this is very strange indeed.  You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience.  The best I can suggest here is to contact support for help.  They'll be able to go through your specific situation and troubleshoot your specific link.  Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.

     

    Jason

anniecdigitals's avatar
anniecdigitals
Helpful | Level 6

I have a few customers that continually get "request access" when trying to open my files via the dropbox link I provide them. Sometimes they can open one link and not another. This seems to be happening to just a handful of my customers. Does anyone know why that would happen and how I can fix it?

Thank you!!

AnnieCDigitals

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Hi anniecdigitals 

 

My guess is that they are not logged in to the same email that you sent the link to OR they are using a different machine with a different Dropbox logged in and its picking that log in up instead. 

  • anniecdigitals's avatar
    anniecdigitals
    Helpful | Level 6
    2 years ago

    That's what I thought too, but in an order of 8 with links they all worked except 2 asked for permission so I'm still confused. Any idea where I could find out for sure what the issue is?

    Thanks,

    Annette

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey anniecdigitals, thanks for posting here! 

       

      I've merged your post under a similar thread, so feel free to take a look around, and let me know if you have any questions. 

       

      Thanks a bunch!

      • anniecdigitals's avatar
        anniecdigitals
        Helpful | Level 6
        2 years ago

        Thanks Megan. Yeah, they're all having the same problem I am. Still not sure how to fix it though .... 😮

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