Forum Discussion

Ryanimal's avatar
Ryanimal
New member | Level 2
7 months ago

"Reconnecting to the internet, this may take a moment" desktop app error as of 204.4.5420

As of today's update, my Windows Dropbox desktop app is giving me the "Reconnecting to the internet, this may take a moment" error message, and will no longer sync. Dropbox version: 204.4.5420 W...
desktop
Error Messages
sync
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey there Ryanimal - sorry to hear about this.

 

Are you running any antivirus, firewall or VPN/proxy settings that could be causing issues? 

 

Can you please reboot your computer and internet router and let me know if you're still getting the same error?

 

If you do, I'd appreciate a screenshot too.

 

Thanks!

YenForYang's avatar
YenForYang
Explorer | Level 3
7 months ago

Same issue currently, not sure if it's version-related but I'm having the same issue with 204.4.5420 so it's definitely too much of a coincidence. Running Windows 10 Pro version 22H2 (19045.4651). Was working fine for weeks/months and didn't change any settings, only started having issues several hours ago (which is probably around the time any update happened, since I had not used dropbox for a day ). No antivirus software installed, and not using any VPN, etc. Firewall is off. Internet is working fine, upload and download are fully working. Router also recently rebooted several times.

I've tried reopening and closing the app, and pausing and unpausing the sync. Will test a reboot in a bit.

 

Hover icon in taskbar:

 

Trying to find any log files, I stumbled across C:\ProgramData\Dropbox\Update\Log, and from there I note there are unusually many log files that are present since around the time the problem occurred, particularly with an unusual extension ending "-finished"

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey YenForYang - thanks for reporting this.

     

    Did you get the chance to reboot your computer yet by any chance? 

    • house12's avatar
      house12
      New member | Level 2
      3 months ago

      I'm having the same issue! already rebooted, already did everything! reinstall, clean reinstall and also wiped my computer and started fresh!!!!!!!!!!!!!!!!!!!!!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Sorry to hear you’ve having the same issue, house12. When saying you did a clean reinstall, do you mean an advanced reinstall perhaps?

        Can you clarify the Dropbox app version you’re running on your computer?

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