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Ryanimal's avatar
Ryanimal
New member | Level 2
6 months ago

"Reconnecting to the internet, this may take a moment" desktop app error as of 204.4.5420

As of today's update, my Windows Dropbox desktop app is giving me the "Reconnecting to the internet, this may take a moment" error message, and will no longer sync. Dropbox version: 204.4.5420 W...
desktop
Error Messages
sync
Windows
brokenmusic's avatar
brokenmusic
Explorer | Level 4

Hi there, I'm having the exact same problem on MacOS Sonoma as well. Rebooting my MacBook nor the app seems to help and my internet connection is fine, no VPN/firewall active.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 days ago

Hey brokenmusic - sorry to hear about this.

Could you install the latest version of the app from this page directly and let us know how it goes?

If the issue persists, can you please clarify approximately how many files you're syncing on your computer? 

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